OURFAQ

How do I place an order?


You can order directly from the SHOP for items in our collection. Or you can order from the CUSTOMIZE if you want a fully customize order.




Payments and Shipping


For items in our collection, you can pay directly through the shop. For custom made items, you can pay via PayPal. You will be invoiced for custom products. Shipping take 2-4 business days. This does NOT include processing time. Product processing time takes 2-3 weeks (unless otherwise stated).




Refunds and Returns


There are no returns or refunds on custom made items. If you have any issues within 30 days of receipt, please contact me so that I can fix the issue. Items in the collection (not personalized) have a 2 week return policy. Please contact me regarding any issues on any items. I can be reached via email (toriscreativetreasures@gmail.com).